Soft Knowledge to Hardware
Consultancy
IDAH offers a consultation service for all customers. Our expert
team will guide you every step of the process, from clarifying your
requirement, deciding machine type, the question regarding machine
operation and maintenance problems.
Hardware
IDAH can assist in designing production lines and provide single
machines and complete turnkey solutions, with optimized material
processing from intake until packaging. Some of IDAH's inventions
for the world. We proposed and invented post conditioner system for
shrimp feed. We are the first company in Taiwan to produce
gun-drilled pellet dies in 1989. The twin paddle mixer was
technology transferred and manufactured in 1990. In 1996, we
established a twin-screw extrusion lab for textured vegetable
protein research and also serves as the trial center for testing
customer formula. In 2002, we built the first RDF-5 or biomass
pelleting plant in Taiwan. ContraTwin screw extrusion technology was
patented in 2012 in the United States for the benefits of producing
pet food and aqua feed. A carousel dryer with a patented moisture
control system was considered the next important innovation in the
feed and food industry. These inventions allow our customers to
apply effective raw material utilization with the most optimum
production cost.
Latest Technology Recommendation
Our expertise in the industry is the result of our collective
wisdom, we have collected experience from direct experience in the
field, information from our customers, white papers, and also input
from competent experts. We are eager to share this information and
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Presales to Aftersales
Online website, FB, twitter, email
We understand that one of the biggest concerns when purchasing a
machine is the availability of service. It is our utmost priority to
provide on-time accurate information for the problems that you are
facing. This is the reason we developed a website, email, and other
social media platforms, which contain detailed information on our
products, technologies, and services. For more information, you can
contact us through these platforms.
Innovation lab
In IDAH, we always try to provide the latest innovation, engineering,
manufacturing of high-quality machinery, and the most important
professional service for our customers. We take service as the core
value and establish an IDAH innovation center to connect customers'
needs from feed ingredients, formulas, manufacturing, and plant
construction to production. Through our Idah Innovation Center, people
who are related to the industry chain (feed mills, farmers,
formulators, etc.) can come to us and customize their products.
Pre-shipment testing
We guarantee the quality of our machines and solutions. Our quality
inspection team endlessly check and inspect all raw materials,
manufacturing, and final inspection process to ensure our machine
quality.
Careful packing
Our machines are carefully packed for transportation via land, sea,
and air. Our machine is fixed on custom size heavy-duty wooden
pallets, with additional beams and columns for reinforcement. All
packaging measures are taken to ensure that machines arrived on the
customer site unharmed.
Simple and easy operation
IDAH machines are designed with operator friendly control system,
either by manual push button or HMI control panel. To let our customer
has a complete understanding of the machine process and maintenance,
we conduct detailed online or in-house training and also provide
operation a manual which includes all key points and precautions of
the machine.
Online/offline aftersales repair
We offer online and offline aftersales services to solve problems that
may occur during machine operation. Our team will guide you to check
the cause of the problem and eliminate the problem with less downtime.
We will provide different solutions according to the complexity level
of machine operation and damage. We utilize the most time-efficient
and cost-effective solution for you to solve your machine problems
including multimedia online tutorial and video, on-site inspection, or
return-to-factory maintenance services.
Standard Operation Procedure execution
ISO
IDAH has established a thorough working SOP, with a clear
organizational hierarchy and effective horizontal communication. We
have passed ISO9001 certification and are in line with international
production standards and service quality.
Quality parts
IDAH has established a careful supplier selection method to provide
high-quality products for customers. Also, we are monitoring the
safety stock limit of the parts to ensure we can provide customers
with parts and repair services on time. All spare parts, electronic
control components, and safety devices are manufactured following
international standards.
Project management
Before an order is finalized, our dedicated team already established a
production line schedule control form, thereby conducting a precise
timeframe from material procurement, machining, assembling to quality
inspecting processes. Our quality team will inspect the machine and
parts according to the pre-established machine inspection sheet, to
guarantee customer satisfaction.